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Head of Outsourcing - Dublin at Revolut
Dublin, IE

Revolut does Operations differently. The team sits at the core of Revolut, working with departments across the business to help solve issues and create effective, scalable solutions.
Operations has been responsible for major milestones like launching Premium and building our banking infrastructure, as well as saving millions of pounds for the business.
Working in Operations at Revolut will give you exposure to a range of different verticals, where you will deep dive into the fundamentals of each business area you work on. This gives you breadth and depth of experience unrivalled in almost any other job and offers you the chance to have a huge impact on Revolut’s success.

As we expand our business in Ireland we are now looking for a Head of Outsourcing. This position will be based in Dublin reporting to the Country CEO and working closely with the  wider Outsourcing teams globally


Overall responsibility for the management of Outsourcing, Supply Chain and Business Resilience in RPIL.
Develop a clearly documented strategy, policy and operating model for supply chain and outsourcing management in support of the overall RPIL strategy and business plan, ensuring great consumer outcomes.
Develop and maintain an appropriate operating model with strong governance, risk management and business resilience integration to protect the business and deliver for consumers.
Generate the appropriate contracts, and then monitor delivery across the full supplier range for compliance with RPIL policy & procedure.
Approving through internal governance the outsourcing proposals from colleagues, ensuring there is clear guidance for them on procedures, risk assessments, and their ongoing accountability for performance, risk management and compliance of the service.
Managing overall company-wide reporting to ExCo and Board of end to end conduct performance of suppliers in line with the Consumer Protection Code and the CBI’s Consumer Protection Risk Assessment framework.
Ongoing monitoring of all suppliers for compliance with the chain outsourcing or sub-contracting governance process.
Ensure full business continuity and deeper resilience plans are developed and maintained in each department in the business in line with regulatory guidance (EBA Guidelines).
Support IT colleagues in managing and integrating Incident Management protocols with Business Continuity and Resilience arrangements.
Engaging and updating the regulator on Outsourcing and Supply Chain arrangements and forward looking plans.


5+ years senior leadership experience in a supply chain or outsourcing role, preferably in the financial services sectorKnowledge of a broad range of outsourcing and business resilience regulation and its application in retail financial services
Experience in developing service management and monitoring processes to include key risk indicatorsStrategic planning capability, demonstrating internal and external engagement in the strategy
Deep appreciation of consumer and business customer conduct matters in relation to financial servicesAbility to sponsor and drive work programmes
Comprehensive appreciation of Risk management and governance in a financial institution
Experience in conducting risk assessments in respect of any proposed outsourcing arrangement, and on an ongoing basis.
Evidence of sound judgement and strong consumer culture leadership
Experience in engaging with regulators and building relationships over time

You will be slotting into a global team that shares a number of traits. You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems. You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding. And you share our mission to improve people’s relationship with their money.


You’ll get to work in one of the hottest and fastest growing tech startups in the world right now
We’ll arm you with all of the latest tech equipment
Competitive salary
Free Revolut Metal subscription
Skip the commute and work from home once a week

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