CAREERS

Our portfolio companies are always looking for great people. Apply to the opportunities below or send us your profile.

Product Specialist at Funnel
Stockholm, SE

Help world-class marketers gain control of an increasingly complex operation

Join the Customer Success Team team of a category winning SaaS company. With integrations to hundreds of marketing platforms, Funnel automates marketing data collection and allows data-driven businesses to feed this data into any tool they like. Our offering is unique in the market, and demand is growing quickly. Since the product launch in 2015, Funnel has grown to service thousands of marketers in Europe, the US and Asia. In our home market of Sweden, many of the biggest E-commerce companies are already on board, and revenue is growing by a steady 10% per month. Our ambition is a substantial global market share, and it’s time to step up the pace. Now that we have achieved product-market fit and momentum in a few markets, we are expanding our Customer Success team with additional top performers. We are looking for talented, passionate people who want to grow with the company.

Bottom line - this is an opportunity to join a category winning SaaS company at an early stage.

Team Description
In the customer success team we make sure that our customers do not fall out of love with Funnel. We understand their business, and with our expertise in digital marketing and e-commerce, we help them create a world-class marketing setup. We expertly handle problems, but we are also there with our customers as they experience a solution like they have never seen before. Our team hears issues and feature request first which makes us integral in driving the product roadmap. We work closely with the Sales and Product teams.

Role description
As a Product Specialist you will know the ins and outs of Funnel, and you will also get to know your customers and their needs. You will be part of the entire customer lifecycle, from onboarding to helping them discover new and exciting features. This role is crucial for the success and growth of the company and you will set the foundation for the success of our customers throughout their lifetime.

To be successful in this position you’ll need excellent organizational, planning and communication skills. An important responsibility for the Product Specialist is to clearly communicate complex technical matters so customers are able to process the information logically and understand the advantages of Funnel.

We believe that you are a future leader within Funnel, and will take on additional responsibilities as we grow.

Responsibilities

  • Drive product adoption across the customer base.
  • Become a trusted advisor and advocate for your customers.
  • Onboard new customers as quickly as possible.
  • Deliver product training sessions.
  • Proactively mitigate and re-engage at-risk accounts.
  • Iterate and adapt the onboarding and customer success processes.

Requirements

  • Experience from working in a client advisory role.
  • Excellent analytical & problem solving skills.
  • Communication expert.

Bonus if you can show

  • Digital marketing experience.
  • Achievements in sports, music or your very own passion.



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